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Testimonial
Hilary Carroll, Centurion Air Conditioning Ltd
20/10/22

We have been with Hands On for a year now and they have been very helpful and effective in managing our IT needs.

They answer all queries very quickly and come up with solutions for problems we have encountered.

They go above and beyond in their approach.

We feel like we are in safe hands with them.

SLA
11 minute average SLA Response Time
10 minutes and 46 seconds

OUR AVERAGE RESPONSE TIME:

For the week commencing 28/11/22

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Slide 1
IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
ThermoServ LTD - 28/10/22
" Thank you for your excellent service "

ThermoServ LTD
28/10/22

Atlas Boiler - 27/10/22
" Great service and support as always "

Atlas Boiler
27/10/22

Alpine Works - 26/10/22
" Very professional "

Alpine Works
26/10/22

ProAmpac London Ltd - 18/10/22
" Pavi always very helpful and pleasant to speak to "

ProAmpac London Ltd
18/10/22

Ideal Medical Solutions Ltd - 14/10/22
" The engineer couldn't fix the problem as it wasn't a problem with my software but knew
exactly what the problem was and pointed me in the right direction.
Now the problem is fixed but only with the engineer's previous experience of the issue.
Well done! "

Ideal Medical Solutions Ltd
14/10/22

Restful Homes (Sutton Coldfield) Ltd - 14/10/22
" Efficient and quick service.
Thank you "

Restful Homes (Sutton Coldfield) Ltd
14/10/22

Blackout Ltd - 06/10/22
" Pavi as always, resolved the problem and his communication is great.
Always appreciate his help "

Blackout Ltd
06/10/22

Atlas Roofing - 06/10/22
" Great service as always 😃 "

Atlas Roofing Construction
06/10/22

Vulcan Building Services Ltd - 04/10/22
" Super, speedy, polite, professional service "

Vulcan Building Services Ltd
04/10/22