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Testimonial
O'Neill Tax Consultants
09/11/22

Very quick response and completely solved my problem.

Also spoke to me in a language I could understand as I'm a complete computer idiot.

Much appreciated.

SLA
17 minute average SLA Response Time
13 minutes and 42 seconds

OUR AVERAGE RESPONSE TIME:

For the week commencing 16/01/23

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Slide 1
IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
Garnett Keeler - 23/12/22
" Fast, efficient and professional.
Great response to my problem "

Garnett Keeler
23/12/22

APL, Helpdesk - 21/12/22
" Engineer was very helpful and didn't make me feel awkward
as i don't know much about computers "

APL, Helpdesk
21/12/22

Restful Homes - 20/12/22
" Very helpful and friendly "

Restful Homes (Sutton Coldfield) Ltd
20/12/22

Alpine Works - 20/12/22
" HOIT sorted my problem out quickly and efficiently
- very pleased with the service, thank you "

Alpine Works
20/12/22

Loving Care - 02/12
" Pavi dealt with my query so efficiently and is so knowledgeable and went above and
beyond helping me out. "

Loving Care Ltd
02/12/22

Florence Nightingale Aid in Sickness Trust - 22/11/22
" Consistent high quality of support "

Florence Nightingale Aid in Sickness Trust
22/11/22

Alpine Works - 07/11/22
" You are a great company "

Alpine Works
07/11/22

The Chartered College of Teaching - 17/11/22
" The quickest IT support I've ever received! 😀 "

The Chartered College of Teaching
17/11/22

Peter Bright - 01/11/22
" The usual helpful and professional service that has always been provided "

Peter Bright
01/11/22