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Issue 17

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SLA
11 minute average SLA Response Time
11 minutes and 15 seconds

OUR AVERAGE RESPONSE TIME:

For the week commencing 01/08/22

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Slide 1
IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
Restful Jomes - 20.05.22
" Very helpful and resolved quickly. "

Restful Homes (Sutton Coldfield) Ltd
20.05.22

John Desmond - 18.05.22
" Artur is always a great help.
Thank you very much! "

John Desmond Ltd
18.05.22

Scotscape Group - 17.05.22
" always a pleasure "

Scotscape Group
17/05/22

RAP - 16.05.22
" Always a fast, friendly, efficient service "

RAP
16.05.22

Roose & Partners - 16.05.22
" Pavi is always pleasant, patient, utterly competent. First rate service and I am very grateful! "

Roose & Partners
16.05.22

Alpine Works - 09.05.22
" thank you for the prompt response and resolution of my VPN issues "

Alpine Works
09.05.22