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Hands On IT’s News Update – September 2024
SLA

OUR AVERAGE RESPONSE TIME:

For the week commencing 17th March 2025

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Slide 1
IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
Guide Posts 28/02/25
” I am useless with technology.
Your team, especially ollie are very kind and helpful.
Thank you! “

Guide Posts
28/02/25

Monument Tools 14/02/25
” Quick response and quick helpful resolution of the issue “

Monument Tools
14/02/25

Reigate Environmental 04/02/25
” Your team responded within 30 minutes of my request and after a short
conversation my issue was sorted “

Reigate Environmental
04/02/25

Centurion Air Conditioning Ltd 28/01/25
” We find HOIT to be very responsive to any issues we have.
They provide detailed info and tailor it to our needs.
We feel like we are in safe hands “

Centurion Air Conditioning Ltd
28/01/25

Now Teach 21/01/25
” Oliver got me a new laptop and enabled me to resolve things within a few hours “

Now Teach
21/01/25

Alpine Works 14/01/25
“Really impressed with your understanding and ability to resolve my issue within moments.
Thank you “

Alpine Works
14/01/25

Al Risalah School 20/12/24
” Oliver is an absolute star. He is always polite, friendly, efficient and knowledgeable.
Resolves the issue quickly, no fuss and is very patient with the IT challenged (me) “

Al Risalah School
20/12/24

Lee Air Conditioning 09/12/24
” Always very helpful when I’ve called.
Any issues sorted pretty much right away “

Lee Air Conditioning
09/12/24

Garnett Keeler 04/12/24
” Fast response and issue sorted with minimal disruption “

Garnett Keeler
04/12/24