New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support.

Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “please” and “thank you”.

Ring’s latest AI-powered tool, designed to help find lost dogs and monitor wildfires, has prompted a backlash over how far neighbourhood camera networks should go.

Moltbook, a newly launched social platform designed for AI agents rather than humans, has drawn scrutiny after researchers exposed major security flaws and raised questions about how autonomous its AI activity really is.

Physical Intelligence is developing a single AI system designed to power many different robots across tasks and environments, and its research driven approach is reshaping how Silicon Valley views the future of automation.

Recent research shows that AI large language models (LLMs) can be quietly poisoned during training with hidden backdoors that create a serious and hard to detect supply chain security risk for organisations deploying them.

A research team in California has demonstrated that artificial intelligence can design a fully synthetic virus from scratch, raising questions about how life itself may be engineered in the future.

UK adults are being offered free, government-benchmarked AI training for work as part of a national programme to upskill 10 million people by 2030 and address low confidence and adoption of artificial intelligence across the economy.

Elon Musk’s AI chatbot Grok has become the focus of political, regulatory, and international scrutiny after users exploited it to generate non-consensual sexualised images, including material involving children, triggering urgent action from regulators and reopening a heated debate over online safety and free speech.

Rightmove’s share price has fallen by more than a quarter after the UK’s biggest property portal told investors it will slow near-term profit growth in order to fund a major new programme of artificial intelligence investment.